Questions about reservations

Do you want to organise a tour of the Mine for an organised group? Ask about the availability of a tour of the Tourist Route or the Miners’ Route at a time of your choosing.

Filling in the form and receiving an automatic message is not tantamount to making a confirmed reservation for a tour. The Reservations Department will contact you to confirm the chosen date or to suggest a different one, and to arrange all the necessary details of the visit.   

After our confirmation of the tour reservation, you will be required to pay a deposit of 300 PLN for each group within 3 days. In case of failure to do so, the reservation will be cancelled. 

Your details

Details of the reservation

The minimum number of tourists in an organised group on the Tourist Route is 20, and on the Miners’ Route – 10. Smaller groups make reservations at the cost of the minimum number of people.

The maximum size of the group on the Tourist Route is 40 persons, and on the Miners’ Route – 20 persons. If you are organising a trip for a larger group of people, it will be divided during the tour. A deposit of 300 PLN should be paid for each group created in this way.

Obligation to provide tax identification number (NIP) for an entrepreneur having the status of a VAT taxpayer or EU VAT taxpayer. The NIP provided will be visible on the receipt and on the invoice issued with it. Starting on 1.1.2020, the possibility of issuing an invoice on the basis of a receipt without a VAT number or EU VAT number exists only if the customer purchasing the service is neither a Polish taxpayer nor a taxpayer from another EU Member State. Legal basis for this obligation: Article 106b(5) of the Act on VAT.

The form is only an inquiry about the availability of a selected date, and filling it in is for informational purposes only and does not constitute a booking.

Please note that in special cases some workings may be excluded from the tour. 

Before making a reservation, please read the Terms and Conditions of touring, which is located here:

* mandatory fields

Information clause

  1. Kopalnia Soli “Wieliczka” Trasa Turystyczna Sp. z o.o., Park Kingi 10, 32-020 Wieliczka is the controller of your personal data (hereinafter “the Controller”). 
  2. Compliance with data protection rules is supervised by a Data Protection Officer [A1] appointed by the Controller, who may be contacted by e-mail: iod@kopalnia.pl.
  3. Personal data will be processed for the following purposes and on the basis of the following legal grounds: 

    Purpose of data processing  Legal basis for data processing
    Receiving and replying to inquiry regarding the offer  article 6(1)(b) GDPR (performance of an agreement to which the data subject is party or in order to take steps at the request of the data subject prior to entering into an agreement),  
    article 6(1)(f) GDPR (purposes of the legitimate interests pursued by the controller or by a third party), 

    Handling of the complaint process article 6(1)(b) GDPR (performance of an agreement to which the data subject is party or in order to take steps at the request of the data subject prior to entering into an agreement),  
    Claim assertion  article 6(1)(f) GDPR (legitimate interest – claim assertion) 
  4. The recipients of your personal data will be entities providing services to the Controller[A2] , in particular the IT support for the https://www.kopalnia.pl website as well as entities authorised to receive data under the law. 
  5. Your personal data will be stored: 
    • for the duration of the agreement concluded with you, 
    • until you have objected to the processing of your data – in the case when the processing of personal data is based on a so-called legitimate interest (such cases are described in point 3 above). 
    • After the period indicated above, your personal data will be archived for as long as the relevant legal regulations require data to be stored or for as long as any claims are time-barred. 
  6. In connection with the processing of personal data, you have the following rights: 
    •  the right of access to data content, the right of rectification, the right to erasure, the right to limit data processing, the right to data portability,
    • the right to object to the processing of your personal data – if the processing of your personal data is based on the so-called legitimate interest and under the conditions specified in the provisions of the General Data Protection Regulation,
    • the right to lodge a complaint to the supervisory authority (President of the Office for the Protection of Personal Data) if it is considered that the processing of personal data violates the provisions of the General Data Protection Regulation. 
  7. All the above-mentioned rights apply to the extent provided for in the General Data Protection Regulation. 
  8. Providing your personal data is voluntary, but it is necessary to send an inquiry and answer it. 
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