Logotyp Kopalni Soli 'Wieliczka'

Questions about reservations

Do you want to organise a tour of the Mine for an organised group? Ask about the availability of a tour of the Tourist Route or the Miners’ Route at a time of your choosing.

Filling in the form and receiving an automatic message is not tantamount to making a confirmed reservation for a tour. The Reservations Department will contact you to confirm the chosen date or to suggest a different one, and to arrange all the necessary details of the visit.   

After our confirmation of the tour reservation, you will be required to pay a deposit within 3 days. In case of failure to do so, the reservation will be cancelled.

Your details

Details of the reservation

The minimum number of tourists in a group is 10 persons. Groups of fewer than 10 persons make reservations at a cost of a 10-person group. The maximum number of tourists in a group is 20 persons. Organised groups numbering more than 20 persons will be divided into smaller groups. The number of guides assigned to a group will be decided by the Mine. Accepting the reservation for an organised group requires a deposit of 300  PLN for each booked group of up to 10 people.

Obligation to provide tax identification number (NIP) for an entrepreneur having the status of a VAT taxpayer or EU VAT taxpayer. The NIP provided will be visible on the receipt and on the invoice issued with it. Starting on 1.1.2020, the possibility of issuing an invoice on the basis of a receipt without a VAT number or EU VAT number exists only if the customer purchasing the service is neither a Polish taxpayer nor a taxpayer from another EU Member State. Legal basis for this obligation: Article 106b(5) of the Act on VAT.

The form is only an inquiry about the availability of a selected date, and filling it in is for informational purposes only and does not constitute a booking.

Please note that in special cases some workings may be excluded from the tour. 

Before making a reservation, please read the Terms and Conditions of touring, which is located here:

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Information clause

1. The Controller for your personal data is – Kopalnia Soli "Wieliczka" Turystyka Sp. z o.o. (The "Wieliczka" Salt Mine), Park Kingi 10, 32-020 Wieliczka  (hereinafter “the Controller”). 

2. Compliance with data protection rules is supervised by the Data Protection Inspector appointed at the Controller, whom you can contact by e-mail: iod@kopalnia.pl.

3. Personal data will be processed for the following purposes and on the basis of the following legal grounds: 

Purpose of data processing  Legal basis for data processing
Receiving and replying to inquiry article 6(1)(f) GDPR (legitimate interest – contact to respond to a request) 

Claim assertion or defence against claims  article 6(1)(f) GDPR (legitimate interest – claim assertion or defence against claims) 

4. The recipients of your personal data will be entities providing services to the Controller, in particular the IT support for the https://www.kopalnia.pl website. In the case of confirmation of the reservation, your personal data will be transferred to the company Kopalnia Soli “Wieliczka” S.A., Park Kingi 1, 32-020 Wieliczka, which will process them in order to provide the tourist service, as well as fulfil the obligations arising from the law on issuing and storing accounting documents (bills, invoices). The recipients of your data will also be entities authorised to receive data under the law. 

5. Your personal data will be kept for the period necessary to respond to your inquiry or until you revoke your consent to the processing of your data.

After the period indicated above, your personal data will be archived for as long as the relevant legal regulations require data to be stored or for as long as any claims are time-barred. 

6. In connection with the processing of personal data, you have the following rights: 

  • the right of access to data content, the right of rectification, the right to erasure, the right to limit data processing, the right to data portability,
  • the right to lodge a complaint to the supervisory authority (President of the Office for the Protection of Personal Data) if it is considered that the processing of personal data violates the provisions of the General Data Protection Regulation. 

7. All the above-mentioned rights apply to the extent provided for in the General Data Protection Regulation. 

8. Providing your personal data is voluntary, but it is necessary to send an inquiry and answer it. 



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