Logotyp Kopalni Soli 'Wieliczka'

Declaration of accessibility

Declaration of accessibility

Kopalnia Soli "Wieliczka" Turystyka undertakes to ensure that its website is accessible in accordance with the provisions of the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities.

This declaration on accessibility is applicable to Kopalnia Soli "Wieliczka"  website.

Website publication date: 2020-01-31

Date of last relevant update: 2021-01-29

The https://www.wieliczka-saltmine.com is partially compliant with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities in light of non-compliance or exclusions listed below.

  • There may be inaccessible pdf and jpg files on the website, to be partially replaced by digitally accessible documents.
  • There are no buttons to adjust contrast settings on the website, and the visual presentation of text and text images does not feature a contrast ratio of at least 4.5:1
  • There are no buttons on the website to change the font size up to 200% without functionality loss.
  • Using every functionality of the website without a mouse is impossible.
  • The keyboard focus indicator is not visible at all times when using the website.
  • The videos feature no subtitles for deaf persons.


This declaration was prepared on: 2020-11-18.
The declaration was reviewed: 2020-11-18.

The declaration was prepared based on a self-evaluation carried out by Kopalnia Soli "Wieliczka" Turystyka.

You can use standard keyboard shortcuts on the website.

Feedback and contact details

In case of problems with accessing the website, please contact: marketing@kopalnia.pl. Via the same means of communication, requests for disclosing inaccessible information as well as complaints about inaccessibility may also be submitted.

Everyone has the right to request that a website, a mobile application or any element thereof be made digitally accessible. You may also request that information be disclosed by an alternative means of access, e.g. that a digitally inaccessible document be read aloud or that the content of a film without audio description is described, etc. The request should include the identification details of the requesting person while specifying the website or mobile application to which such request pertains, as well as the contact method.

If the requesting person notifies of the need to receive information by an alternative means of access, a convenient means of presenting the information should also be specified. The public entity should fulfil the request without undue delay, however, no later than within 7 days of when the request has been submitted. If meeting this deadline is impossible, the public entity shall notify without undue delay the requesting person of when the request shall be fulfilled, whereas this deadline cannot exceed 2 months of when the request has been submitted.

If digital accessibility cannot be provided, the public entity may propose an alternative means of accessing the information. Where a public body refuses to fulfil a request for accessibility or for providing an alternative means of accessing the information, the requesting person may file a complaint concerning the digital accessibility of a website, a mobile application or any element thereof. After the aforementioned procedure has been exhausted, you may also file a complaint with the Ombudsman.

Architectural accessibility 

The “Wieliczka” Salt Mine is a historic site. This means that the underground excavations and the core part of the surface buildings are located within a heritage protection zone, which affects both their accessibility and the possibility of introducing accessibility-related adaptations.

Company’s office – Park Kingi 10, Wieliczka

The company’s registered office is located at St Kinga’s Park, in an area that has not been separated from the area made available to tourists, patients and guests. The registered office is occupied principally by the company’s administrative staff.

The office space is adapted to the needs of employees, ergonomic and accessible to the greatest extent. Neither the entrance to the company’s office building nor floor entrances are accessible for persons with physical disabilities. The office building offers no parking spaces for people with disabilities. There is no sign language interpreter or online interpreter service available in the building.

Tourist service area, Daniłowicza 10, Wieliczka

Daniłowicz Shaft building – Daniłowicza 10 (tourist entrance)

  1. The parking lot on Dembowskiego Street has 2 designated parking spaces for persons with disabilities, available free of charge.
  2. The parking lot in the immediate vicinity of the Daniłowicz Shaft has 2 designated and marked parking spaces for persons with disabilities, available free of charge.
    There are driveways for wheelchairs users near the main entrance to the Daniłowicz Shaft building. It is also possible to access the Tourist Route entrance with a wheelchair from the back of the building.
  3. The entrance to the building is properly marked and lit.



Information Building, Daniłowicza 10 (information and booking)

  1. The information building is located near the entrance to the Daniłowicz Shaft area. For persons with physical disabilities, there is a ramp next to the building that allows them to freely enter the Daniłowicz Shaft area. The open space provides easy access, and wheelchairs users can enter the information building. The entrance is well lit. Doors and passageways without sills.
  2. The entrance doors to the building are made of glass, 120 cm wide, one-winged. Nearby steps are contrast-marked. Possible wheelchair access without using stairs.
  3. Entering the building with an assistance dog or a guide dog for blind or visually impaired persons is permitted.
  4. There are no induction loops in the building. There are no Braille labels nor contrast markings or enlarged print for blind or visually impaired persons.
  5. No online Polish Sign Language (PJM) interpreter is available in the building.
  6. Facilities: Tourists with disabilities may enter the tour that has been appropriately adapted to their needs (subject to prior reservation). Considering the security measures introduced in connection with Covid-19 prevention, the number of participants is fixed and dependent on the degree and type of visitors’ disability of the visitors.
  7. A person with a disability (provided a valid document attesting the disability has been produced) and their guardian are entitled to receive discounted tickets for the tour.

The “Wieliczka” Salt Mine, Tourist Route, Daniłowicza 10

  1. The mine elevator in the Daniłowicz Shaft allows the transport of wheelchairs (elevator entrance width – 55 centimetres).
  2. The tourist route in the mine (17th – 20th century) is open to persons of all ages. A substantial part thereof has also been adapted to the needs of persons with disabilities. Considering there are many surface sites without such facilities, an underground site, so frequently visited by tourists, adapted to the needs of persons with varying degrees of disability is unique on a global scale.
  3. The mine is a mining facility, where due to the geological, mining and technical conditions such measures are extremely difficult to implement. They were possible thanks to the support received from the State Fund of Persons with Disabilities (in the period from 1999 till 2003).
  4. Thanks to the mining works that have been carried out, it is possible to traverse a part of the Tourist Route in wheelchairs, with additional facilities including a panoramic elevator and movable lifting platforms, which allow moving between levels II upper and II lower.
  5. All toilets on the route are marked and adapted to the needs of persons with disabilities.
  6. In the underground section, certain solutions suited for other groups of persons with special needs are provided.
  7. Visually impaired persons are permitted to touch the exhibits. They may be accompanied by an assistance dog or a guide dog for blind or visually impaired persons – provided the staff has been notified in advance.

The “Wieliczka” Salt Mine, Miners’ Route, Regis Shaft

  1. The Miners’ Route, due to its specific nature (an active expedition with tasks, hiking by the light of mining flashlights) and its mining character is not available for persons with disabilities.
  2. On the other hand, persons with physical disabilities have the opportunity to use the Regis Shaft to go down directly to level III of the mine (at the depth of 135 metres underground) and to visit the Cracow Saltworks Museum, as well as the “Wieliczka” Salt Mine Health Resort.

The “Wieliczka” Salt Mine Graduation Tower, St Kinga’s Park

The entire Graduation Tower facility, with the exception of the entrance to the platforms and observation tower, is adapted to the needs of persons with physical disabilities. It is also accessible by persons with other types of disabilities

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