Questions and answers

Delivery is made by UPS.

The cost of delivery depends on the weight of the shipment – you will see the exact price before completing the transaction.

The cost of delivery depends on the weight of the shipment and the country to which the package is to be delivered – you will see the exact price before completing the transaction.

We make every effort to ensure that all orders are processed within two working days of receipt of payment. In special cases, however, the time may be extended.

Yes, any order can be changed unless the product has been shipped and a proof of purchase has been issued. To change your order, send an email to: sklep@kopalnia.pl.

All orders placed in the online store are carried out by a courier company. You can also visit the shop at the Mine.

30 kg. The limit is the result of transport restrictions.

We do not offer cash on delivery shipping.

You can keep track of the status of your shipment in real time. Once the package has been sent, you will receive a link and a tracking number.

By bank transfer or credit card via PayU.

Yes, you can choose this option in PayU.

We ask for payment as soon as possible, so that we can ship your ordered products in a timely manner. The maximum waiting time for payment is:

• 5 days – in the case of goods
• 2 days – in case of tickets for concerts and events 

After this time the order is cancelled.

Yes. When placing an order, please indicate that you want to receive an invoice and provide the necessary data.

Creating an account is not possible. You can enter your shipping and invoicing details when placing your order.

Purchased tickets cannot be returned. All other products must be sent back within 14 days of receipt in order to be returned.

The customer may not return purchased tickets.
The customer may return other goods purchased in our shop without giving any reason within 14 days from the date of receipt of the shipment, provided that the goods have not been used and have not been damaged or destroyed in any way. Goods must be returned in their original, intact packaging together with the received VAT invoice. The shop guarantees the return of the price of the goods. Refunds can be made by bank transfer or postal order to the indicated address. The cost of courier shipments, i.e. shipping and returning the goods, is not refundable.

Exchanges are not possible, so please choose carefully.

When returning the goods, you pay the shipping costs.

Send us the following:

• goods in original, intact packaging, without traces of use
• completed return form – you will find a sample in the e-mail with confirmation of order acceptance
• VAT invoice – if it was attached to the parcel at your request.

No, tickets to concerts or events cannot be returned, so please choose carefully.

No, we only offer bearer tickets. They are protected by a code and can only be used once.