Q: What are the costs of parcel delivery in Poland?

The cost of delivery depends on the weight of the shipment – you will see the exact price before completing the transaction.

Question 1

How will the ordered goods be delivered?

Accepted Answer

Delivery is made by courier company.

Question 2

What are the costs of parcel delivery in Poland?

Accepted Answer

The cost of delivery depends on the weight of the shipment &ndash; you will see the exact price before completing the transaction.

Question 3

What are the costs of delivery abroad?

Accepted Answer

The cost of delivery depends on the weight of the shipment and the country to which the package is to be delivered &ndash; you will see the exact price before completing the transaction.

Question 4

What is the order processing time?

Accepted Answer

We make every effort to ensure that all orders are processed within two working days of receipt of payment. In special cases, however, the time may be extended.

Question 5

Is it possible to correct a placed order?

Accepted Answer

Yes, any order can be changed unless the product has been shipped and a proof of purchase has been issued. To change your order, send an email to: sklep@kopalnia.pl.

Question 6

Can I collect the ordered products myself or do you only sell by mail order?

Accepted Answer

All orders placed in the online store are carried out by a courier company. You can also visit the shop at the Mine.

Question 7

What is the maximum weight of a shipment?

Accepted Answer

30 kg. The limit is the result of transport restrictions.

Question 8

Is it possible to check the contents of the package before paying the due amount to the courier?

Accepted Answer

We do not offer cash on delivery shipping.

Question 9

How do I check the status of my order and track my shipment?

Accepted Answer

You can keep track of the status of your shipment in real time. Once the package has been sent, you will receive a link and a tracking number.

Question 10

How can I pay for the order?

Accepted Answer

By bank transfer or credit card via PayU.

Question 11

Is it possible to pay for the purchased goods by bank transfer?

Accepted Answer

Yes, you can choose this option in PayU.

Question 12

How much time do I have to make a payment?

Accepted Answer

We ask for payment as soon as possible, so that we can ship your ordered products in a timely manner. The maximum waiting time for payment is:

5 days – in the case of goods
2 days – in case of tickets for concerts and events

After this time the order is cancelled.

Question 13

Is it possible to receive a VAT invoice for the purchased goods?

Accepted Answer

Yes. When placing an order, please indicate that you want to receive an invoice and provide the necessary data.

Question 14

Is it necessary to create an account in order to make a purchase in the online store?

Accepted Answer

Creating an account is not possible. You can enter your shipping and invoicing details when placing your order.

Question 15

How much time do I have to return the ordered goods?

Accepted Answer

Purchased tickets cannot be returned. All other products must be sent back within 14 days of receipt in order to be returned.

Question 16

Is it possible to return the goods without giving any reason?

Accepted Answer

The customer may not return purchased tickets.
The customer may return other goods purchased in our shop without giving any reason within 14 days from the date of receipt of the shipment, provided that the goods have not been used and have not been damaged or destroyed in any way. Goods must be returned in their original, intact packaging together with the received VAT invoice. The shop guarantees the return of the price of the goods. Refunds can be made by bank transfer or postal order to the indicated address. The cost of courier shipments, i.e. shipping and returning the goods, is not refundable.

Question 17

Is it possible to exchange purchased products?

Accepted Answer

Exchanges are not possible, so please choose carefully.

Question 18

I want to return the merchandise. Who pays the return shipping fee?

Accepted Answer

When returning the goods, you pay the shipping costs.

Question 19

I want to return the merchandise. What conditions do I have to meet?

Accepted Answer

Send us the following:

goods in original, intact packaging, without traces of use
completed return form – you will find a sample in the e-mail with confirmation of order acceptance
VAT invoice – if it was attached to the parcel at your request.

Question 20

Can I return my concert ticket?

Accepted Answer

No, tickets to concerts or events cannot be returned, so please choose carefully.

Question 21

Are the tickets assigned to a specific person?

Accepted Answer

No, we only offer bearer tickets. They are protected by a code and can only be used once.

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