Logotyp Kopalni Soli 'Wieliczka'


How we ensure safety

Your safety. Our priority.


We are aware of the risks and remember about sanitary safety. We try to make all our facilities safe for tourists and guests as well as for our employees.


We have introduced special cleaning procedures in all our facilities on the surface. Good practices include frequent disinfection of handles, handrails, window sills, benches and other places and equipment that guests and employees come into contact with. 
All toilets and other public spaces are also disinfected daily at the end of the tourist reception with spraying equipment with disinfectant. 
Every day after the end of tourist traffic in underground workings, we disinfect all toilets, passageways and ventilation dams by spraying and misting, and we disinfect barriers, handles and other places with which tourists and employees have contact in underground excavations.
We have also implemented special procedures concerning the use of the lift in the Daniłowicz Shaft, including the obligation to use protective masks and disinfect hands before entering the lift. Gates and railings are disinfected on an ongoing basis and the extraction vessel is thoroughly disinfected twice a day. 


  • We have implemented an obligation for our employees and guides to use masks or visors and protective gloves. Every day we also measure the body temperature of all employees and suppliers. All points where we serve tourists and guests have been secured with a special separation screen.


  • All points with disinfectants on the surface and in the underground are specially marked. We have also placed information pictograms on the premises of all our facilities to help maintain safe social distancing. In addition, for your convenience, we have also prepared a vending machine where you can buy gloves and protective masks and disinfectants. They will also be available for purchase in the underground during the tour.


  • For visitors planning a trip along the Tourist Route we have designated a special safe zone. Before entering the zone, each person has their body temperature measured. We ask tourists to cover their mouth and nose/use protective masks and disinfect their hands. We placed dispensers with disinfectants in many places within the safe zone, as well as in the underground of the mine. The number of people in groups visiting the Tourist Route has been reduced – we trust that this will make touring the historic undergrounds safer and more comfortable.


  • We have implemented stricter sanitary procedures in our retail and catering outlets, which apply to both our employees and suppliers – all to make you feel safe.


  • Before entering the graduation tower area, hands should be disinfected – containers with disinfectant have been made available in designated locations. A limited number of visitors will be permitted inside the Graduation Tower at the same time. Please maintain social distancing and use face masks when using the stairs in the observation tower.


  • Non-cash transactions are the preferred form of payment. You can pay this way for all our products and services in all our facilities.


  • We are also preparing for the resumption of spa activities and organisation of events. We are also implementing changes in these areas of operation of the “Wieliczka” Salt Mine, which will make our patients and guests feel completely safe. We will provide more details soon.


  • In order to better prepare our company to function in the new reality, we have appointed a sanitary safety officer.


  • A professional paramedic is on duty at the reception desk in the Daniłowicz Shaft top-shaft.


Make sure to drop by our Grand Sal**** Hotel. Situated in the beautiful, historic St Kinga Park in the vicinity of the Graduation Tower, this intimate hotel will be a good starting point for underground trails and exploring the area. 

We have implemented special safety procedures, such as ozonising hotel rooms after each guest’s departure and daily disinfection of the restaurant room and all common areas. All equipment and surfaces frequently touched by guests and employees are disinfected at least every 2 hours, and payment terminals, reception counters, tables and menu cards in the restaurant – after each guest. Each guest, like all our employees, undergoes a mandatory safety check (temperature measurement and hand disinfection) before entering the building, and only those who are registered may stay on the hotel premises. Protective masks must be used at the entrance and in all public areas. We have placed hand sanitiser dispensers in marked places at the entrance and on the premises of the hotel. For the sake of shared safety, we encourage guests to make non-cash payments. Invoices for stays are sent electronically. 

The hotel restaurant serves breakfast in sets you can choose from, which can be ordered in room service. You will also be able to eat in the restaurant room at one of the tables set out to comply with the social distancing requirement, which your waiters and other employees are also obliged to observe. Increased hygiene and sanitary rules are enforced in the hotel kitchen, but all our meals are still just as tasty.



Please send your comments and questions about the safety of the tour to the address: bezpieczna@kopalnia.pl


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