FAQ


  1. How will the ordered goods be delivered?

    UPS delivers all ordered goods.

     
  2. How much does it cost to deliver a parcel in Poland?

    The exact mailing prices are stated when the purchase order is confirmed. The cost depends on the weight of the ordered goods.  

     
  3. How much does it cost to deliver a parcel abroad?

    The exact mailing prices are shown on the website when the purchase order is confirmed. The cost depends on the weight of the ordered goods and the country to which the goods are mailed..

     
  4. How long will I wait for the ordered goods?

    The standard time for realizing the order is 48 hours (work days, excluding Saturdays and Sundays). This is an approximate time counted from the moment of receiving the confirmation of payment to the moment the package is mailed.  In certain cases this time can be prolonged. 

     
  5. Can I change the sent order?

    Yes, if you send an e-mail to the address sklep@kopalnia.pl . Such a change is possible only if you send it before we mail the ordered goods and issue a document confirming sale.

     
  6. Can I collect the ordered goods in person or do you only mail the orders?

    All ordered goods are delivered by courier.

     
  7. Can I check the contents of the package before I pay the courier?

    Customers pay on-line or by means of a credit card prior to mailing the packane. Couriers do not collect payments made in cash.

     
  8. How can I check tha status of my order and follow mailing?

    You can follow you order on the UPS website. The number of the shipping document is sent in the email comfirming mailing the package.

     
  9. How can I pay for the goods?

    By bank transfer or credit card using the PayU service płatności.pl attached on the page.

     
  10. Can I pay for the purchased foods by bank transfer?

    Yes – all you have to do is selekt the correct option Chile executing payment on the PayU service. 

     

Please be informed, that your personal data included in the form shall be processed by the Data Administrator – “Wieliczka” Salt Mine Tourist Route Ltd. (Administrator Danych – Kopalnia Soli “Wieliczka" Trasa Turystyczna Sp. z o.o.) Park  Kingi 10, 32-020 Wieliczka only for the purpose of adding comments.

We would also like to inform you that your data shall not be made available to any other recipients as defined by par. 7 point 6 of the Act dated 29 August 1997 on the protection of personal data (uniform text of the Journal of Laws of 2002 No. 101 item 926, including further amendments).

The data is provided by you voluntarily, however, without this data the above mentioned goal cannot be achieved. You are entitled to review the displayed data, have access to this data and to correct it.


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