Rules

Rules and regulations for visiting the “Wieliczka” Salt Mine

§1
General Provisions

1. The Tour regulations for the “Wieliczka” Salt Mine and the Underground Exhibition of the Cracow Saltworks Museum Wieliczka specify the principles of touring of these facilities, hereinafter referred to as the Mine workings.
2. The Mine is a mining company and is subject to the regulations of the Act on Geological and Mining Law of 9 June 2011 (Journal of Laws [Dz. U.] 2011, no. 163, item 981, as amended).
3. Touring takes place in groups with a tour guide appointed by the Mine. Leaving the group and continuing the tour alone is strictly prohibited.
4. An exception from the principle specified in paragraph 3 is spending time in a separate group of chambers, where touring takes place individually under the supervision of a Dispatcher and mining services.
5. The Mine workings, covering the Tourist Route, Mining Route and the Mysteries of the Wieliczka Mine do not constitute a “museum” within the meaning of the Act on Museums of 21 November 1996 (Journal of Laws [Dz. U.] 1997, no. 5, item 24, as amended).

§2
Mine Availability


1. The Mine makes various route variations available for touring.
2. The Mine is open every day, except for 1 January, Easter Sunday, 1 November as well as 24 and 25 December.
3. The Mine restricts the right to close the facility or limit touring without prior notification in cases justified by safety or organisational aspects.
4. Detailed information about the working days and times are available at www.kopalnia.pl and at the Mine’s sales and information centres.
5. The Mine provides a route that is adapted for persons with disabilities. Detailed information and touring principles are specified in detailed principles of touring particular routes.

§3
Booking and Sales


1. The Mine tour is a paid service.
2. Ticket prices and the principles of granting discounts are regulated by the price lists for touring particular routes in the “Wieliczka” Salt Mine, which are available at the Mine’s registered office, at www.kopalnia.pl and at information and sales centres.
3. The ticket offices accept payments in PLN and accept debit and credit cards.
4. Booking and sale of tickets for particular routes is possible provided that free spots are available.
5. Ticket sales points and methods of booking tours of particular routes are specified in the detailed touring principles, which are available in the Mine’s registered office, at www.kopalnia.pl and at the Mine’s information and sales centres.
6. In the case of wishing to cancel a tour, it is possible to return the tickets at the sales centre where the purchase was made. Returns are possible no later than 1 hour before the start of the tour. Returns are made based on proof of purchase.


§4
General Touring Principles


1. Touring the Mine is possible after presenting a valid admission ticket.
2. The air temperature in the Mine is between 14°C and 16°C, suitable clothing is recommended.
3. Persons under the age of 13 and legally incapacitated persons can tour the Mine only under the care of persons with full legal capacity. The caretakers are fully liable, including liability for persons under their care and for damage caused by them.
4. When touring the Tourist Route after purchasing a special ticket, it is possible to take photos and make films for private purposes (the requirement of purchasing the ticket does not apply to the Underground Exhibition of the Cracow Saltworks Museum Wieliczka). The permit ticket for taking photos and filming must be purchased at the Mine’s ticket offices. The charge for this ticket does not allow for commercial use of the photos and films, which requires the approval of the Mine (or the Museum in the case of the Underground Exhibition of the Cracow Saltworks Museum Wieliczka). In case of using photos and films for commercial purposes without the Mine’s approval, the Mine will defend its rights in a court of law. The Mine features works of art protected by copyrights (including trademarks and certain exhibition elements).
5. Animals are forbidden from entering the Mine, with the exception of guide dogs for the blind and visually impaired.
6. It is forbidden to take luggage into the Mine, except for hand luggage. Hand luggage is deemed as luggage with the max. dimensions of 35 cm x 20 cm x 20 cm. Larger backpacks, bags and suitcases must be left in buses and cars or deposited at the luggage repository located near the entry into the Mine.
7. It is forbidden to leave unattended luggage or other items that may disrupt tourist traffic. Luggage and items left unattended will be removed and neutralised or destroyed at the cost of the persons that left the aforementioned items.
8. The Tourist Route features sections with stairs; it is recommended to leave baby carriages in designated places.
9. The Mine is not liable for items left at the facility premises.
10. The tour duration and course of particular routes are specified in the detailed touring principles, which are available in the Mine’s registered office, at www.kopalnia.pl and in the Mine’s information and sales centres.

§5
Safety Principles


1. The “Wieliczka” Salt Mine is protected by the Internal Security Service called “Straż Ochrony – SKARBNIK”, which acts based on the Act on the Protection of People and Property of 22 August 1997 (uniform text, Journal of Laws [Dz. U.] 2014, item 1099). In terms of order and safety, the tourists on the premises of the “Wieliczka” Salt Mine are obliged to comply with the instructions of the Security Services, including in cases not covered by these regulations.
2. The Mine’s premises are subject to monitoring and security.
3. The Mine’s premises and all objects located in them constitute an integral whole protected by law. It is forbidden to move, remove and destroy any objects located at the Mine’s premises.
4. Tourists can only move about in locations made available by the Mine for touring and under the conditions specified in the regulations.
5. Entrance to the Mine by persons under the influence of alcohol or any other narcotic substances, or acting in a way which may endanger the safety of, disrupt the tours for other tourists, or violates commonly accepted social norms pertaining to conduct in public places is forbidden.
6. The consumption of alcohol, smoking tobacco and using e-cigarettes in places other than those designated for this these purposes is strictly forbidden.
7. Persons entering the “Wieliczka” Salt Mine facility and their hand luggage can be checked using electronic devices intended for detecting hazardous materials and objects, etc. Appointed Mine employees can ask people to open and show the contents of purses and other luggage. Persons that refuse to be checked or leave luggage in the repository will not be allowed to enter the Mine’s premises.
8. Bringing weapons, as well as items and substances which may endanger life, health and safety of the public, save from certain exceptions under the specific provisions on the premises of the Mine is strictly forbidden. Bringing bottles and other containers into the Mine is forbidden. The Mine’s employees decide about the ability to bring in items not regulated by these Regulations.
9. When touring the Mine, it is necessary to comply with the instructions of tour guides, service persons and technical services managing the tourist traffic.
10. The use of open fire in the Mine is strictly forbidden.


§6
Final Provisions


1. The Mine reserves the right to order tourists who violate public order or consciously and grossly infringe the principles of these Regulations to exit the facility.
2. The Mine is not liable for accidents resulting from a tourist’s state of health or deliberate actions.
3. Conducting trade or promotional activities on the Mine’s premises without the Mine’s approval is forbidden.
4. Any comments and conclusions must be reported to the Dispatcher managing the tourist traffic or sent to the Mine’s address: “Wieliczka” Salt Mine, Trasa Turystyczna Sp. z o.o., 32-020 Wieliczka, Park Kingi 10.
5. The purchass of a ticket is deemed as acceptance of these regulations.

 

Detailed rules of visiting – Tourist Route and Underground Exposition at the Krakow Salt Works Museum Wieliczka

Annex No. 1. Rules and regulations for visiting the “Wieliczka” Salt Mine

  1. During the tour, strict compliance with the entries of the Tour Regulations for the “Wieliczka” Salt Mine and the Underground Exhibition of the Cracow Saltworks Museum Wieliczka is required.
  2. The Tourist Route is available to individual tourists and tourist groups.
  3. The tour of the Tourist Route and the Underground Exhibition of the Cracow Saltworks Museum Wieliczka takes approx. 3 hours. Due to organisational or safety aspects, the Mine reserves the right to extend or shorten the touring time and exclude particular workings without providing a specific reason. The touring time does not include time spent in a separate group of chambers, where touring takes place individually under supervision of a Dispatcher and mining services, which is limited by the Mine’s working hours.
  4. The tickets for touring of the Tourist Route also entitle their holders to tour the Underground Exhibition of the Cracow Saltworks Museum Wieliczka without additional charges. The touring of the Underground Exhibition of the Cracow Saltworks Museum Wieliczka takes place after the Tourist Route tour. Tourists intending to tour the Underground Exhibition of the Cracow Saltworks Museum Wieliczka must wait at a designated location for a group of persons willing to take the tour. The tickets for touring Tourist Route and the Underground Exhibition of the Cracow Saltworks Museum Wieliczka can be purchased at:
    a.the ticket offices of the “Wieliczka” Salt Mine, Trasa Turystyczna Sp. z o.o., in the Daniłowicz Shaft building, 32-020 Wieliczka, Park Kingi 10, on the date of the tour,
    b.the Promotion Office of the “Wieliczka” Salt Mine, Trasa Turystyczna Sp. z o.o., 31-007 Kraków, Wiślna 12a, regardless of the planned date of the tour, but no later than 4 hours prior to start of the tour,
    c.on-line at www.kopalnia.pl (the principles of on-line ticket sales are specified in separate regulations).
  5. It is possible to purchase packages for touring the Tourist Route and the Mining Route, the principle of purchasing them are specified in separate regulations.
  6. Individual tourists taking a tour in Polish wait for the tour until a group of 40 persons has gathered; however, no longer than an hour from the ticket purchase.
  7. Individual tourists taking a tour in foreign languages choose a specific tour day and time, i.e. a trip with a guide conducting the tour in the given language. The current list of foreign language trips is provided at the Mine’s information and sales centres and at www.kopalnia.pl. Organised foreign language groups attending tours in foreign languages are obliged to use the Mine Guides providing tours in foreign languages. In the event the Mine does not have a guide providing tours in a given language, organised foreign language groups are obliged to used guides providing tours in foreign language with the option of translation into their native language after prior consent of an authorised Mine employee.
  8. The number of spots on foreign language trips is limited. A group assigned to a single tour guide can include up to 40 persons. In the case of foreign language trips, if the number of willing persons exceeds 40 persons, the Dispatcher managing the tourist traffic can assign an additional service person to act as a so-called end guide.
  9. Touring the Mine with a tour guide in organised groups requires earlier booking.
    9.1.    Booking is possible provided that free spots are available.|
    9.2.    A booking requires a written form, available via:
    a. e-mail:  rezerwacja@kopalnia.pl,
    b. fax: +48 12 278 73 33, +48 12 278 75 45,
    c. it can be filled in at www.kopalnia.pl,
    d. via telephone:  +48 12 278 75 43, +48 12 278 75 44, and specifying the e-mail address to which it is to be sent. Booking via telephone requires confirmation in writing, via e-mail or fax, within 24 hours of registration via telephone, otherwise it shall be cancelled automatically.
    9.3.    The Mine tour booking form includes the following information:
    a. Client details for invoicing, i.e. Client name, address, Tax Identification Number (NIP),
    b. contact telephone number and e-mail address,
    c. planned tour date,
    d. planned tour time,
    e. number of persons,
    f. type of tickets, i.e. number of full-price tickets, half-price tickets, school tickets,
    g. nationality of the group’s participants and tour language,
    h. preferred mode of final payment –possible payment modes include cash, debit or credit card, pre-payment, whereby the payment should be credited on the Mine’s bank account no later than 1 working day prior to the tour date, and wire transfer – 7 days after the service. A wire transfer made within 7 days from the date of the service requires the Mine’s prior approval. Bookings with the value exceeding PLN 15,000 require a wire transfer in accordance with Article 22 paragraph 1 of the Act on the Freedom of Economic Activity of 2 July 2004 (uniform text, Journal of Laws [Dz. U.] of 2010, no. 220, item 1447 , as amended).
    i. additional services – lift descent, personal guide choice, dinner.
    9.4.    acceptance of the booking registration will be sent by the Mine to the e-mail address specified in the form within 2 days from the date of receipt of the registration by the Mine.
    9.5.    The condition for confirming the booking is payment of a tour deposit within 3 days from the date of Mine’s acceptance of the booking registration, however no later than on the day prior to the tour date. The deposit amount and link to the payment system will be sent by the Mine to the e-mail address specified in the registration form. The deposit payment is made by wire transfer or via an Internet payment by a debit or credit card by using the eCard Spółka Akcyjna system.
    9.6.    Bookings on the day of the tour will be accepted by individual arrangements with the Client concerning the specific principles, provided that spots are available.
    9.7.    Booking confirmation will be sent by the Mine to the e-mail address specified in the form along with a pre-payment invoice issued for the payment made by the Client in accordance with paragraph 9.5.
    9.8.    The Mine is not liable for any consequences related to or resulting from abnormalities in the operation of the bank or system used by the Client to make the payment.
    9.9.    The Mine is not liable for the effects of incorrect or erroneous details provided by the Client in the form.
    9.10.     In the case of lack of payment of the deposit within the deadline specified in paragraph 9.5, the booking registration will be cancelled automatically.
    9.11.     The conclusion of the Mine’s service provision agreement is effective after the Mine receives the deposit for the Client’s booking in accordance with paragraph 9.5.
    9.12.     Changes in the confirmed booking require the Mine’s prior approval.
    9.13.     The Client can book a maximum of 4 groups for a given day. It is possible to book more groups only after obtaining the Mine’s prior approval, provided that free spots are available.
    9.14.     A Client who makes a tour booking is obliged to inform the Mine about cancelling the booking no fewer than 3 days prior to the planned tour by sending an e-mail message to the following address: rezerwacja@kopalnia.pl. The Client is not entitled to a deposit refund.
    9.15.     If the Client does not cancel the booking within the aforementioned deadline, the Client will be obliged to pay to the Mine a contractual penalty of 60% of the booking’s value.
    9.16.     The booking fulfilment and tour ticket pick-up takes place at the Mine’s ticket office, in the Daniłowicz Shaft building, 32-020 Wieliczka, Park Kingi 10, on the date of the tour. The time specified on the booking confirmation is the tour start time. Due to organisational and safety aspects, the tourists should be present at the Mine at least 15 minutes prior to the tour start time. Arrival at the ticket office after the time specified in the confirmed booking results in the loss of the right to tour the Mine with no entitlement to a refund, unless another time on the same day is available and the Mine approves changing the tour time.
    9.17.     If the Client registers additional group participants exceeding the number registered in the booking on the date of the service, the service provision for these persons will require the Mine’s prior approval, provided that free spots are available.
    9.18.     During the ticket pick-up at the Mine’s ticket office, a VAT invoice will be issued and the payment mode will comply with the booking confirmation. In case of changes in the Client’s booking in terms of ticket types, touring language and in case of higher number of persons than registered in the Client’s booking, the Mine will include the changes in the issued VAT invoice. In the case of a pre-payment, the default refund or after-payment mode is cash or debit or credit card.
    9.19.     An organised group assigned to a single tour guide can include up to 40 persons and a minimum of 20 persons. Organised groups of more than 40 persons are divided into smaller groups. The Mine decides about the number of tour guides assigned to groups.

10. The tour begins with a stair descent (380 steps) at the Daniłowicz Shaft to Mine Level I and is concluded with an ascent from Level III of the Regis Shaft, Daniłowicz Shaft or Saint Kinga Shaft (in case of exiting via the Regis Shaft and Saint Kinga Shaft, after reaching the surface, the tour guide takes the tourists to the Daniłowicz Shaft).
11. For an additional charge, tourists can start the tour by descending via a lift in the Daniłowicz Shaft, where the number of persons descending in the lift at one time cannot exceed 35 due to the lift’s capacity. The availability of this service is decided upon by the Dispatcher managing the tourist traffic on a case-by-case basis.
12. It is possible to rent a Tour Guide-type individual radio data transmission system (tour guide voice) receiver. The possession of the Tour Guide system receiver is not obligatory during the tour and touring the Mine without radio data transmission devices does not constitute the basis for full or partial refunds. Tourists visiting the Mine can use only Tour Guide-type receivers belonging to the “Wieliczka” Salt Mine. The use of any other radio receivers or other devices of this type during the tour is prohibited.
13. A section of the Tourist Route is adapted and made available to tourists with disabilities, both individuals and groups, who are charged in accordance with the price list for touring the “Wieliczka” Salt Mine for persons with disabilities.
13.1. Groups book tickets in accordance with the principles specified in paragraph 9 of this Appendix, except for paragraph 9.19.
13.2. Trips for individual persons with disabilities are organised every day of the year. The current list of trips for persons with disabilities is provided in the Mine’s information and sales centres and at www.kopalnia.pl. Touring requires earlier booking. Individual tourists who do not book their tickets will be able to join a trip provided that free spots are available.

 

Detailed rules of visiting– Miners’ Route

Annex No. 2. Rules and regulations for visiting the “Wieliczka” Salt Mine

1. During the tour, strict compliance with the entries of the Tour Regulations for the “Wieliczka” Salt Mine and the Underground Exhibition of the Cracow Saltworks Museum Wieliczka is required.
2. The Mining Route is available to persons 10 years of age and older.
3. Due to safety aspects, as well as uneven and rough flooring, and the need to climb stairs, the Mining Route is unavailable to persons with disabilities.
4. The Mining Route tour takes approx. 3 hours.
5. The Mining Route is available to individual tourists and tourist groups.
6. The group assigned to a single tour guide can include up to 20 persons.
7. Individual tourists taking a tour in Polish or in foreign languages choose a specific tour day and time, i.e. a trip with a guide conducting the tour in the given language. The current list of trips is provided at the Mine’s information and sales centres and at www.kopalnia.pl. Individual tourists are not required to book the tickets; however, this is recommended due to the limited number of spots. Organised foreign language groups attending tours in foreign languages are obliged to use the Mine Guides providing tours in foreign languages. In the event the Mine does not have a guide providing tours in a given language, organised foreign language groups are obliged to used guides providing tours in foreign language with the option of translation into their native language after prior consent of an authorised Mine employee.
8. Tickets for touring the Mining Route can be purchased at:
a. the ticket offices of the “Wieliczka” Salt Mine, Trasa Turystyczna Sp. z o.o., in the Regis Shaft top, 32-020 Wieliczka, Plac Kościuszki 9, on the date of the tour,
b. the ticket offices of the “Wieliczka” Salt Mine, Trasa Turystyczna Sp. z o.o., in the Daniłowicz Shaft top, 32-020 Wieliczka, Park Kingi 10, on the date of the tour,
c. the Promotion Office of the “Wieliczka” Salt Mine, Trasa Turystyczna Sp. z o.o., 31-007 Kraków, Wiślna 12a, regardless of the planned date of the tour, but no later than 4 hours prior to start of the tour.
d. on-line at www.kopalnia.pl (the principles of on-line ticket sales are specified in separate regulations).
9. It is possible to purchase packages for touring the Tourist Route and the Mining Route. The principles of purchasing them are specified in separate regulations.
10. Touring the Mine with a tour guide in organised groups requires earlier booking.
10.1. Booking is possible provided that free spots are available.
10.2. The booking registration requires a written form. The booking form is available:
a. via e-mail: trasa.gornicza@kopalnia.pl,
b. fax: +48 278 75 74 ,
c. filled out at www.kopalnia.pl.
d. via telephone: +48 12 278 75 70, and specifying the e-mail address to which it is to be sent. Booking via telephone requires confirmation in writing, via e-mail or fax, within 24 hours from the registration via telephone, otherwise it shall be cancelled automatically.
10.3. The Mine tour booking form includes the following information:
a. Client details for invoicing, i.e. Client name, address, Tax Identification Number (NIP),
b. contact telephone number and e-mail address,
c. planned tour date,
d. planned tour time,
e. number of persons,
f. type of tickets, i.e. number of full-price tickets, half-price tickets, school tickets,
g. nationality of the group’s participants and tour language,
h. preferred mode of final payment –possible payment modes include cash, debit or credit card, pre-payment, whereby the payment should be credited on the Mine’s bank account no later than 1 working day prior to the tour date and wire transfer – 7 days after the service. A wire transfer made within 7 days from the date of the service requires the Mine’s prior approval.
Bookings with the value exceeding PLN 15,000 require a wire transfer in accordance with Article 22 paragraph 1 of the Act on the Freedom of Economic Activity of 2 July 2004 (uniform text, Journal of Laws [Dz. U.] of 2010, no. 220, item 1447 , as amended).
i. Additional services – dinner.
10.4. Acceptance of the booking registration will be sent by the Mine to the e-mail address specified in the form within 2 days from the date of receipt of the registration by the Mine.
10.5. The condition for confirming the booking is payment of a tour deposit within 3 days from the date of Mine’s acceptance of the booking registration, however no later than on the day prior to the tour date. The deposit amount and link to the payment system will be sent by the Mine to the e-mail address specified in the registration form. The deposit payment is made by wire transfer or via an Internet payment by a debit or credit card by using the eCard Spółka Akcyjna system.
10.6. Bookings on the day of the tour will be accepted by individual arrangements with the Client concerning the specific principles, provided that spots are available.
10.7. Booking confirmation will be sent by the Mine to the e-mail address specified in the form along with a pre-payment invoice issued for the payment made by the Client in accordance with paragraph 10.5.
10.8. The Mine is not liable for any consequences related to or resulting from abnormalities in the operation of the bank or system used by the Client to make the payment.
10.9. The Mine is not liable for the effects of incorrect or erroneous details provided by the Client in the form.
10.10. In the case of lack of payment of the deposit within the deadline specified in paragraph 10.5, the booking registration will be cancelled automatically.
10.11. The conclusion of the Mine’s service provision agreement is effective after the Mine receives the deposit for the Client’s booking in accordance with paragraph 10.5.
10.12. Changes in the confirmed booking require the Mine’s prior approval.
10.13. A Client who makes a tour booking is obliged to inform the Mine about cancelling the booking no fewer than 3 days prior to the planned tour by sending an e-mail message to the following address: trasa.gornicza@kopalnia.pl. The Client is not entitled to a deposit refund.
10.14. If the Client does not cancel the booking within the aforementioned deadline, the Client will be obliged to pay to the Mine a contractual penalty of 60% of the booking’s value.
10.15. The booking fulfilment and tour ticket pick-up takes place at the Mine’s ticket office, in the Regis Shaft top, 32-020 Wieliczka, Plac Kościuszki 9, on the date of the tour. The time specified on the booking confirmation is the tour start time. Due to organisational and safety aspects, the tourists should be present at the Mine at least 15 minutes prior to the tour start time. Arrival at the ticket office after the time specified in the confirmed booking results in the loss of the right to tour the Mine with no entitlement to a refund, unless another time on the same day is available and the Mine approves changing the tour time.
10.16. If the Client registers additional group participants exceeding the number registered in the booking, the service provision for these persons will require the Mine’s prior approval, provided that free spots are available.
10.17. During the ticket pick-up and the Mine’s ticket office a VAT invoice will be issued and the payment mode will comply with the booking confirmation. In case of changes in the Client’s booking in terms of ticket types, touring language and in case of higher number of persons than registered in the Client’s booking, the Mine will include the changes in the issued VAT invoice. In the case of a pre-payment, the default refund or after-payment mode is cash or debit or credit card.
10.18. An organised group assigned to a single tour guide can include up to 20 persons and a minimum of 10 persons. Organised groups of more than 20 persons are divided into smaller groups. The Mine decides about the number of tour guides assigned to groups.
11. The tour of the Mining Route’s underground workings requires wearing closed-toe footwear that covers the entire foot. Tourists in different footwear (e.g. slippers, sandals, high-heel shoes, etc.) are asked to change their footwear prior to the time of descent specified on the ticket, otherwise they will not be able to start the tour due to safety aspects.
12. The touring starts with a lift descent in the Regis Shaft to Mine Level I and is concluded with an ascent from Level II in the same Shaft. Due to safety and organisational aspects, the Mine restricts the right to exclude particular workings from the tour without providing a specific cause and the ability to descent and ascent using a different Shaft than the Regis Shaft.
13. Prior to the tour, the tourists receive electronic cards which serve as ID cards on the entire tour route. After the tour, tourists are obliged to return the cards at the designated location.
14. Tourists who are late or do not have the electronic card will not be able to join the group.
15. Prior to the descent to underground workings, each tourist receives a mining helmet, protective overalls, carbon monoxide absorber and a mining lamp, and is trained in their use. Tourists are obliged to care for the entrusted equipment, which must be returned undamaged to the service employees after the tour.
16. The tourists are also obliged to sign the “Book of descents of third persons” and to confirm in writing their participation in the carbon monoxide absorber operation training in order to tour the Mining Route.

 

Detailed rules of visiting – Pilgrims’ Route “God Bless”

Annex No. 3. Rules and regulations for visiting the “Wieliczka” Salt Mine

1. During the tour, strict compliant with the entries of the Tour Regulations for the “Wieliczka” Salt Mine and the Underground Exhibition of the Cracow Saltworks Museum Wieliczka is required.
2. The “God Bless” Pilgrimage Trail features touring of a part of the Mine workings.
3. The “God Bless” Pilgrimage Trail is only available to tourist groups.
4. The “God Bless” Pilgrimage Trail tour takes approx. 2.5 hours. Due to organisational or safety aspects, the Mine reserves the right to extend or shorten the touring time. In the case of a priest is present in the group, it is possible for him to conduct a mass in the Saint John Paul II Chapel or Saint John Chapel at Level III. This fact must be agreed upon during the booking.
5. The group assigned to a single tour guide can include up to 40 persons and a minimum of 20 persons. Groups of more than 40 persons are divided into smaller groups. The Mine decides about the number of tour guides assigned to groups.
6.Organised foreign language groups attending tours in foreign languages are obliged to use the Mine Guides providing tours in foreign languages. In the event the Mine does not have a guide providing tours in a given language, organised foreign language groups are obliged to used guides providing tours in foreign language with the option of translation into their native language after prior consent of an authorised Mine employee.
7. The tickets for the “God Bless” Pilgrimage Trail tour can be purchased at:
7.1. the Event Organisation Department of the “Wieliczka” Salt Mine, Trasa Turystyczna Sp. z o.o., 32-020 Wieliczka, Park Kingi 10,
7.2 the Promotion Office of the “Wieliczka” Salt Mine, Trasa Turystyczna Sp. z o.o., 31-007 Kraków,Wiślna 12a,
8. Bookings can be made:
8.1. via telephone: +48 12 278 73 92, +48 12 426 20 50,
8.2. via e-mail: pielgrzymka@kopalnia.pl, szczesc.boze@kopalnia.pl, biuro.promocji@kopalnia.pl,
8.3. fax: +48 12 278 73 93, +48 12 426 20 51.
9. A tour pre-payment is required to confirm the booking. 
10. The tour booking can be cancelled no later than 7 days prior to the planned tour date.
11. It is possible to rent a Tour Guide-type individual radio data transmission system (tour guide voice) receiver. The possession of the Tour Guide system receiver is not obligatory during the tour and touring the Mine without radio data transmission devices does not constitute the basis for full or partial refunds. Tourists visiting the Mine can use only Tour Guide-type receivers belonging to the “Wieliczka” Salt Mine. The use of any other radio receivers or other devices of this type during the tour is prohibited.
12. The tour begins with a stair descent (380 steps) at the Daniłowicz Shaft to Mine Level I and is concluded with an ascent from Level III of the Regis Shaft, Daniłowicz Shaft or Saint Kinga Shaft (in case of exiting via the Regis Shaft and Saint Kinga Shaft, after reaching the surface, the tour guide takes the tourists to the Daniłowicz Shaft).
13. For an additional charge, tourists can start the tour by descending via a lift in the Daniłowicz Shaft, whereby the number of persons descending in the lift at one time cannot exceed 35 due to the lift’s capacity. The availability of this service is decided upon by the Dispatcher managing the tourist traffic on a case-by-case basis.
14. The Saint John Paul IIs Chapel and the Saint John Chapel can accommodate a maximum of 80 people. Masses with the participation of a larger number of people can be organised in other sacral locations as part of individual arrangements made during the tour booking.

 

Detailed rules of visiting – Underground Escapade

Annex No. 9 Rules and regulations for visiting the “Wieliczka” Salt Mine

  1. It is essential to adhere to the rules and regulations for visiting the “Wieliczka” Salt Mine while visiting the mine.
  2. The Underground Escapade is available only for group tourists.
  3. Visiting lasts approximately 2.5 hours. Due to organisation and safety reasons the Mine reserves the right to lengthen or shorten the visit.
  4. A group can consist of minimum 30 to maximum 60 persons.
  5. Admission tickets for visiting the Underground Escapade can be purchased in the “Wieliczka” Salt Mine Tourist Route Ltd., Department of Events Organisation, Park Kingi 10, 32-020 Wieliczka.
  6. Booking visits can be made:
    6.1. by telephone: + 48 12 278 73 92,
    6.2. by e-mail: imprezy@kopalnia.pl,
    6.3. by fax: +48 12 278 73 93.
  7. Booked visits can be cancelled not later than 7 days before the planned time of the booked visit.
  8. The programme for the provided services is prepared so that the whole group of participants is divided into two teams
  9. The visit begins with descending 380 steps into the mine in the Danilowicz Shaft to Level I and ends with exiting the mine from Level III by a lift in the Danilowicz Shaft, Regis Shaft or St. Kinga Shaft, and, in the latter two cases, the guide leads the tourists to the area of the Danilowicz Shaft.
  10. Tourists can begin their tour of the mine by descending into the mine in a lift in the Danilowicz Shaft, which is additionally charged. The tourist traffic Dispatcher decides as to lift availability every time such a service is required.
 

Rules and regulations for visiting the Witos Chamber in the “Wieliczka” Salt Mine

Annex No. 12. Rules and regulations for visiting the “Wieliczka” Salt Mine

  
§ 1
Accessibility to the Witos Chamber

  1. It is essential to adhere to the rules and regulations for visiting the “Wieliczka” Salt Mine during the visit to the Witos Chamber.
  2. The Witos Chamber is part of the Tourist Route in the “Wieliczka” Salt Mine designed for children up to 10 years of age.
  3. The chamber is situated in a part of the mine designated for individual tourists without the supervision of a guide.
  4. The chamber is opened to tourists during regular visiting hours of the Tourist Route.
  5. The Mine reserves the right to close the chamber or limit visiting without prior notice in the case of safety reasons or due to organisational issues. In such a case visitors shall not be entitled to a refund for the admission ticket.

 
§ 2
Visiting the Witos Chamber

  1. A visit in the chamber is included in the admission ticket price for visiting the mine.
  2. The number of persons staying in the chamber at the same time is limited.
  3. Entrance to the chamber depends on its vacancy.

 
§ 3
Rules for visitors staying in the Witos Chamber

  1. Persons under thirteen years of age and incapacitated persons can visit the chamber only in the company and under supervision of persons enjoying full legal capacity. Guardians are fully legally responsible as well as responsible for the persons in their care and for any and all damages caused by them.
  2. The Mine reserves the right to exclude from use those stands that are not functioning or are damaged.
  3. Excluding the chamber and/or any stands from the route shall not be considered as a basis for refunding the admission ticket in whole or in part.
  4. It is necessary to abide to the comments and recommendations of the mine employees or other persons appointed by the Mine.
  5. Visitors shall use the stands in compliance with the operating instructions and respect notices and messages located in their vicinity.
  6. The Mine shall not be responsible for any whatsoever incidents that may result due to failure to follow the instructions thereto or due to the improper use of the stands.
  7. Any breakdowns or damages of the equipment in the chamber shall be immediately reported to the mine staff or other persons appointed by the Mine.
  8. Eating and drinking is allowed in areas designated for this purpose.


§ 4
Bans

  1. Visitors in the chamber are prohibited to behave in any manner dangerous to the remaining visitors of the chamber and the equipment located there. In particular, visitors are prohibited to:
    a) remove elements of the chamber to other areas outside the chamber,
    b) move elements of chamber equipment from their positions,
    c) damage any whatsoever elements of the chamber,
    d) eat and/or drink except in places designated for this purpose, as mentioned in § 3 point 8.
  2. Access to the chamber is forbidden to persons under the influence of alcohol and/or drugs or behaving in a manner that constitutes a risk, endangers the safety of visitors and equipment or disrupts visiting for other tourists or violates the generally accepted norms of behaviour in public places.
  3. Any person violating prohibitions bans as stated in point 1 or 2 shall be requested to leave the mine premises without a refund for the admission ticket.

 
§ 5
Arrangements for organized groups

  1. Any organized group shall visit the chamber premises with at least one adult guardian supervising 10 children.
  2. Guardians shall bear the full and complete responsibility for the behaviour of their wards as well as any and all damages of the equipment or for any elements of the chamber caused by them.

 
§ 6
Safety

  1. The area of the chamber is covered by the dispatcher’s surveillance system.
  2. The Dispatcher is located in the Wisla Chamber in the area close to the meeting point for tourists preparing to exit the mine.
  3. The Dispatcher and appointed mine employees are authorised to execute the provisions of the rules and regulations hereto. Persons staying in the chamber are obliged to absolutely obey the instructions given by mine employees.


§ 7
Final Provisions

  1. The rules and regulations are available on the website www.kopalnia.pl and at the “Wieliczka” Salt Mine Tourist Route Ltd., Park Kingi 10, 32-020 Wieliczka,.
  2. By purchasing an admission ticket to the mine tourists simultaneously accept the rules and regulations hereto and undertake to comply with these rules and regulations.
  3. Failure of the tourist to comply with hereto rules and regulations shall constitute the basis to commence procedures aimed at removing said tourist from the mine premises. In such a case the tourist is neither entitled to return to the mine premises on that day nor to a refund for the admission ticket.
  4. The Mine is entitled to change the rules and regulations hereto. Amended rules and regulations shall be uploaded on the mine website, www.kopalnia.pl.

 

Rules and regulations for visiting the Lill Gorna Chamber at the “Wieliczka” Salt Mine

Annex No. 13. Rules and regulations for visiting the “Wieliczka” Salt Mine

§ 1
Accessibility to the Lill Gorna Chamber

  1. It is essential to adhere to the rules and regulations for visiting the “Wieliczka” Salt Mine during the visit to the Lill Gorna Chamber.
  2. The Lill Gorna Chamber is part of the Tourist Route in the “Wieliczka” Salt Mine.
  3. The chamber is situated in a part of the mine designated for individual tourists without the supervision of a guide.
  4. The chamber is opened to tourists during regular visiting hours of the Tourist Route.
  5. The Mine reserves the right to close the chamber or limit visiting without prior notice in cases justified by safety reasons or due to organisational issues. In such a case visitors shall not be entitled to a refund for the admission ticket.

 
§ 2
Visiting the Lill Gorna Chamber

  1. A visit in the chamber is included in the admission ticket price for visiting the mine.
  2. The number of persons staying in the chamber at the same time is limited.
  3. Entrance to the chamber depends on its vacancy.

  
§ 3
Rules for visitors staying in the Lill Gorna Chamber

  1. Persons under thirteen years of age and incapacitated persons can visit the chamber only in the company and under supervision of persons enjoying full legal capacity. Guardians are fully legally responsible as well as responsible for the persons in their care and for any and all damages caused by them.
  2. The Mine reserves the right to exclude from use those stands that are not functioning or are damaged.
  3. Excluding the chamber and/or any stands from the route shall not be considered as a basis for refunding the admission ticket in whole or in part.
  4. It is necessary to abide to the comments and recommendations of the mine employees or other persons appointed by the Mine.
  5. Visitors shall use the stands in compliance with the instructions of the service personnel. The 5D cinema and the multimedia projection in the so-called crystal are initiated by the service personnel, whereas, the tourist is permitted to use all the remaining equipment without any assistance:
    a) AR glasses – the user positions his face in front of the glasses. The application presents a panoramic image. The user can turn, together with the glasses, around the stand;
    b) Display stands – the user navigates the programme by touching the screen – texts, games, descriptions and films. The touch screens respond only to fingers.
    c) Kinect technology mine map – the user operates the map by using gestures for viewing the map of the mine.
  6. The Mine shall not be responsible for any whatsoever incidents that may result due to failure to follow the instructions thereto or due to the improper use of the stands.
  7. Any breakdowns or damages of the equipment in the chamber shall be immediately reported to the mine staff or other persons appointed by the Mine.

 
§ 4
Bans

  1. Visitors in the chamber are prohibited to behave in any manner dangerous to the remaining visitors of the chamber and the equipment located there. In particular, visitors are prohibited to:
    a) remove elements of the chamber to other areas outside the chamber,
    b) move elements of chamber equipment from their positions,
    c) sit on the equipment, lean on the equipment, place objects on the equipment, hit, push or shove the equipment, draw on the equipment, etc.,
    d) damage any whatsoever elements of the chamber,
    e) carry and drink alcohol and/or use or possess drugs in the chamber, smoke tobacco and/or an e-cigarette,
    f) bring or eat foods and/or drink.
  2. Access to the chamber is forbidden to persons under the influence of alcohol and/or drugs or behaving in a manner that constitutes a risk, endangers the safety of visitors and equipment or disrupts visiting for other tourists or violates the generally accepted norms of behaviour in public places
  3. Any person violating prohibitions as stated in point 1 or 2 shall be requested to leave the mine premises without a right to refund for the admission ticket.

 
§ 5
Arrangements for organized groups

  1. Any organized under-aged group visiting the mine premises must be supervised by adult guardians.
  2. In the case of junior high school groups and upper education schools one guardian shall supervise not more than 15 students; in the case of kindergartens and primary schools – not more than 10 pupils.
  3. Guardians shall bear the full and complete responsibility for the behaviour of their wards as well as for any and all damages of the equipment or of any elements of the chamber caused by them.


§ 6
Safety

  1. The area of the chamber is covered by the dispatcher’s surveillance system.
  2. The Dispatcher is located in the Wisla Chamber in the area close to the meeting point for tourists preparing to exit the mine.
  3. The Dispatcher and appointed mine employees are authorised to execute the provisions of the rules and regulations hereto. Persons staying in the chamber are obliged to absolutely obey the instructions given by mine employees.

 
§ 7
Final Provisions

  1. The rules and regulations are available on the website, www.kopalnia.pl and at the “Wieliczka” Salt Mine Tourist Route Ltd., Park Kingi 10, 32-020 Wieliczka.
  2. By purchasing an admission ticket to the mine tourists simultaneously accept the rules and regulations hereto and undertake to comply with these rules and regulations.
  3. Failure of the tourist to comply with the rules and regulations hereto shall constitute the basis to commence procedures aimed at removing said tourist from the mine premises. In such a case the tourist is neither entitled to return to the mine premises on that day nor to a refund for the admission ticket.
  4. The Mine is entitled to change the rules and regulations hereto. Amended rules and regulations shall be uploaded on the mine website www.kopalnia.pl.

 

Rules and regulations of the Graduation Tower

§1
Graduation Tower Accessibility

  1. The graduation tower is open every day, except on 1 January, Easter Sunday, 1 November and 24-25 December. Detailed information regarding graduation tower opening days and operating hours are communicated at www.kopalnia.pl ticket booths and mine information points.
  2. The Mine reserves the right to close the graduation tower or introduce any other restrictions regarding visiting the graduation tower without giving any prior notice in cases justified by safety reasons as well as technical and organisation issues caused, amongst other, by atmospheric conditions that make it impossible for persons to stay in the said area or may interfere with technological processes, especially during the winter period.
  3. The area surrounding the graduation tower is adapted for persons physically challenged and persons in need of assistance or on wheelchairs. It is necessary to climb a staircase to reach the entrance to the viewing platforms and observation tower.

§2
Sale and Booking

  1. Entrance to the area of the graduation tower is subject to payment.
  2. The price of the admission tickets and discount rules are provided in the Rules and Regulations for Visiting the “Wieliczka” Salt Mine, available at the mine or the website www.kopalnia.pl as well as information points and ticket booths.
  3. The ticket booths accept payment in Polish Zlotys (PLN) and payment cards.
  4. Admission tickets can be purchased:
    4.1 at ticket booths of the “Wieliczka” Salt Mine Tourist Route Ltd. located in the building of the Danilowicz Shaft, Park Kingi 10, 32-020 Wieliczka, during opening hours,
    4.2 at ticket booths of the “Wieliczka” Salt Mine Tourist Route Ltd. located in the building of the Regis Shaft, Plac Kościuszki 9, 32-020 Wieliczka, during opening hours,
    4.3 at the Promotion Office of the “Wieliczka” Salt Mine Tourist Route Ltd., ul. Wiślna 12a, 31-007 Krakow, during opening hours,
    4.4 at the ticket booth located close to the entrance to the graduation tower area. Detailed information regarding the graduation tower area ticket booth opening days and operating hours are communicated at www.kopalnia.pl ticket booths and mine information points.

§3
Returning Admission Tickets

  1. In the case of cancelling the visit to the graduation tower area after purchasing the single admission ticket, this ticket may be returned, but only at the point where it was purchased and not later than on the last day of its validity. It is also necessary to provide proof of purchase.
  2. In the case of cancelling the visit to the graduation tower area after purchasing the multiple admission ticket, this ticket may be returned, but only at the point where it was purchased, not later than on the last day of its validity and only if it has not been used at all. It is also necessary to provide proof of purchase.
  3. If the ticket booth located in the area of the entrance to the graduation tower is closed due to reasons mentioned in § 1 point 2 hereto, the return of the purchased admission tickets and passes in compliance with the above-mentioned points 1 and 2 can take place at the ticket booths of the “Wieliczka” Salt Mine Tourist Route Ltd. located in the building of the Danilowicz Shaft, Park Kingi 10, 32-020 Wieliczka.
  4. Should any of the circumstances mentioned above in § 1 point 2 occur, making it impossible to visit and/or stay in the graduation tower area within the validity time of the purchased pass, the Mine undertakes to make all possible efforts for providing the said service at another date agreed by the parties. To do that it is necessary to contact in person the employees of the Department of Tourist Organisation at the “Wieliczka” Salt Mine Tourist Route Ltd. in the building of the Danilowicz Shaft, Park Kingi 10, 32-020 Wieliczka or with the “Wieliczka” Salt Mine Tourist Route Ltd. according to the contact details on the website www.kopalnia.pl.

§4
General Rules for Visiting the Graduation Tower

  1. Entering the area of the graduation tower is permitted upon presenting a valid admission ticket.
  2. Persons under thirteen years of age and incapacitated persons can visit the graduation tower only in the company and under the supervision of persons enjoying full legal capacity. Guardians are fully responsible for the persons in their care and for any and all damages caused by them.
  3. Entering the area of the graduation tower with pets is forbidden except for guide dogs assisting blind and visually impaired persons.
  4. Bringing luggage to the premises of the graduation tower is not allowed with the exception of hand baggage. Hand baggage is considered to be luggage of maximum dimensions 35cm x 20cm x 20cm. Larger backpacks, bags, suitcases should be left in coaches and cars or taken to the luggage room located in the area of descending into the mine.
  5. The mine shall not be held responsible for any items left behind within the premises of the facility.
  6. The mine shall not be responsible for any damages to or soiling of clothes of persons visiting the area of the graduation tower, caused especially by the brine.
  7. The duration of the visit to the graduation tower is limited by its opening hours. However, the recommended visiting time at the graduation tower should not exceed 30 minutes.
  8. The number of persons that can stand on the viewing platform located at Level 1 (+9.00 m) and observation tower at Level 2 (+18.00 m), at the same time, is limited and may be up to:
    a) 60 persons on the viewing platform, Level 1
    b) 10 persons on the observation tower, Level 2
    c) 20 persons on both platforms of the observation tower (levels 1 and 2), at the same time.

§5
Safety Rules

  1. The graduation tower is protected by the Internal Security Company, i.e. “Straż Ochronna - SKARBNIK” (Security Company-SKARBNIK) acting in compliance with the Act on Persons and Property Protection dated 22 August 1997 (uniform text of the Journal of Laws of 2004, item 1099). Regarding issues concerning safety and order, persons occupying the premises of the “Wieliczka” Salt Mine are obliged to follow the orders and/or instructions of the Security Company staff – as well as matters not covered by hereto Regulations.
  2. The premises of the graduation tower are monitored and covered by the dispatchers surveillance system.
  3. The whole area of the graduation tower and all the facilities and objects located within the area are an integral whole protected by the law. It is forbidden to move, remove and destroy any of these facilities and objects situated within the premises of the graduation tower.
  4. Persons in the area of the graduation tower are permitted only in places where access is permitted and in compliance with the rules and regulations hetero.
  5. Persons standing on viewing platforms and on the observation tower are obliged to take special precautions. Especially leaning out beyond the fencing is strictly forbidden.
  6. Access to the area of the graduation tower is forbidden to persons under the influence of alcohol and/or drugs or behaving in a manner that constitutes a risk, endangers the safety of visitors and/or disrupts visiting for other tourists or violates the generally accepted norms of behaviour in public places.
  7. Using open fire in the area of the graduation tower is strictly prohibited. Drinking alcohol, smoking tobacco or an e-cigarette is also forbidden.
  8. Persons entering the premises of the Graduation Tower and their hand luggage may be subject to an inspection using electronic devices for detecting dangerous materials and objects, etc. Authorised employees of the mine may ask the visitors to open their handbags and other luggage and present the contents for inspection. Visitors, who refuse to undergo a security inspection or to leave their luggage in the luggage storage will not be let on the premises of the Graduation Tower.
  9. Carrying weapons to the premises of the graduation tower as well as objects that may be dangerous to life, health and public safety, subject to exceptions resulting from specific provisions, is strictly forbidden. Appointed mine employees will decide whether the above objects and in certain cases the baggage, not covered by hereto Regulations, are of a dangerous nature.
  10. While visiting the area of the graduation tower it is necessary to follow the instructions given by the mine staff.

§6
Final Provisions

  1. The rules and regulations are available on the website www.kopalnia.pl and at the “Wieliczka” Salt Mine Tourist Route Ltd., Park Kingi 10, 32-020 Wieliczka.
  2. Failure of the tourist to comply with hereto rules and regulations shall constitute the basis to commence procedures aimed at removing said tourist from the premises of the graduation tower. In such a case, the tourist is neither entitled to return to the graduation tower premises on that day nor to a refund for the admission ticket.
  3. Commerce, trade and promotion of any kind are forbidden within the premises of the graduation tower without the consent of the mine.
  4. Any comments and/or remarks should be forwarded to the Dispatcher responsible for tourist traffic or sent to the mine address: Kopalnia Soli “Wieliczka” Trasa Turystyczna Sp. z o.o. (“Wieliczka” Salt Mine Tourist Route Ltd.), Park Kingi 10, 32-020 Wieliczka, Poland.
  5. Purchase of an admission ticket to the mine constitutes acceptance of the rules and regulations hereto.
 
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